Shipping policy

Shipping Policy – Custom Moto Graphics

This Shipping Policy applies to all orders placed with Red Earth Innovations, LLC, including custom moto graphics kits, decals, wraps, and related products.

Order Processing & Production Time

All products are custom made to order.

  • Standard production time is approximately 2–3 weeks from the date of purchase or artwork approval

  • Production timelines may vary based on order volume, material availability, and customization complexity

  • Rush orders, when available, are processed on a best-effort basis only and are not guaranteed

Orders will not enter production until payment has been received and confirmed.

Shipping Methods

We ship using major carriers and may utilize drop-shipping from third-party suppliers when applicable.

Shipping method, carrier, and cost are determined at checkout or communicated at the time of order for custom quotes.

Shipping Rates & Free Shipping

Shipping costs are calculated at checkout unless otherwise stated.

  • Free shipping may be offered on orders over $200

  • Free shipping thresholds are subject to change without notice

  • Shipping fees are non-refundable

Domestic Shipping Only

At this time, we ship within the United States only.

We do not offer international shipping.

Shipping Insurance

Shipping insurance is not included by default.

Insurance may be added upon customer request prior to shipment and will be billed separately.

Order Tracking

Tracking information will be provided via email once the order ships, when available.

It is the customer’s responsibility to monitor tracking and ensure delivery can be received.

Address Accuracy & Changes

Customers are responsible for providing accurate shipping information.

  • Address changes are permitted any time prior to artwork approval

  • Once artwork is approved or production has begun, address changes cannot be guaranteed

  • Orders shipped to an incorrect address due to customer error are not eligible for refund or replacement

  • Additional shipping fees may apply for re-shipment

Shipping Delays

Red Earth Innovations, LLC is not responsible for delays caused by:

  • Shipping carriers

  • Weather or natural events

  • Supply chain disruptions

  • Incorrect or incomplete addresses

Delivery timelines are estimates only and are not guaranteed.

Lost or Stolen Packages

Once a shipment is marked delivered by the carrier, Red Earth Innovations, LLC is not responsible for lost or stolen packages.

Customers are encouraged to ship to a secure delivery location.

Damaged Shipments

All orders must be inspected immediately upon delivery.

  • Shipping damage must be reported within 24 hours of delivery

  • Customers must retain all original packaging materials

  • Photos of the damage and packaging may be required to process a claim

Claims reported after installation, use, or the 24-hour window will not be accepted.

Local Pickup

Local pickup may be available at the seller’s discretion. Pickup location, timing, and instructions will be communicated directly to the customer when applicable.

Questions

For shipping-related questions, contact:
shop@RedEarthMotoSports.com